Shipping and Postage
Orders are shipped Monday through Friday. (Excluding Australian Public Holidays)
You will receive an email when your parcel has been shipped. Please check your spam folders if you haven’t received this email.
Australia
|
|
Australia Post Express |
|
Orders |
AUD 12.30 |
|
Orders |
Free |
International
We use Australia Post Express International (EMS) Shipping
and shipping fees vary depending on your delivery location*
|
Region |
Australia Post Express International (EMS) (order over AUD99.00) (Cannot ship to PO BOX) |
|
New Zealand, USA, Canada, Hong Kong, Singapore, Brunei, Malaysia, Indonesia, Japan, Philippines, South Korea and Taiwan |
Free* |
|
Asia/Oceania/Mexico |
AUD 18.00 |
| Europe | AUD 25.00 |
|
South America/Middle East |
AUD 35.00 |
|
Other |
AUD 65.00 |
* Please note that delivery times provided by Australia Post are approximate only and are subject to the Customs Clearing Process. We are not responsible for customs clearance, duty/taxes, delays or compliance. Please check your local customs regulations.
Note for U.S. Customers: Due to new U.S. customs tariff regulations, we are now required to prepay import duties before products arrive in the United States. As a result, a tariff and customs clearance fee will be added at checkout for all U.S. orders. This ensures that you will not need to pay any additional taxes or tariffs upon delivery.
MY DELIVERY HASN’T ARRIVED.
- Please first check at Australia Post http://auspost.com.au/track using your tracking number.
- Next, check at your local Post Office. Most of the time, you receive a card in your mailbox to let you know about the delivery. However, sometimes your parcel sits at your Local Post Office waiting for your collection, without your knowledge.
- If your item still hasn’t arrived, please contact us directly at info@aitaceramic.com. We will do our best to solve the issue.
Installation
We strongly suggest a professional installation; hence, NO installation instructions will be provided with the products. However, to gain an overview of what to expect regarding the installation, please visit the link below.
AITA Ceramic Product Installation
Returns and Exchange
Purchased the wrong item or not happy with our product? We offer a two-year product warranty, and we are happy to offer an exchange, store credit, or, in certain cases, a refund.
All items must be returned in new and unused condition within 30 days from the date of receipt. Customers are responsible for covering the cost of return postage. Please return items by mail to the address provided upon initiating the return process. Rest assured, we do not charge any restocking fees for returns. Refunds will be processed within 7 days of receiving the returned item.
Please contact us via email or log in to your customer’s account for exchange or refund first before posting any items back to us.
We understand it is hard to determine which bottom bracket/bearing set is the right one for your particular bike. We suggest you check your bike and wheelchair manual, or with your mechanic, before you place an order.
Please also feel free to use our How to Choose to locate the compatible products.
If you are still not sure, please do not hesitate to contact us via email at info@aitaceramic.com