Shipping & Returns

Shipping and Postage

We ship WORLDWIDE via Australia Post

Orders are shipped Monday through to Friday. (Excluding Australian Public Holidays)

You will receive an email when your parcel has been shipped. Please check your spam folders if you haven’t received this email.

We offer FREE Express shipping within Australia and FREE International Standard shipping for purchase over AUD 50. Charges apply to purchase less than AUD 50. Please check the table below for the postage and estimated delivery time.


Purchase < AUD 50

Purchase > AUD 50


AUD 10
Express Post

Express Post


AUD 17 
Pack & Track / Registered
(Estimated Delivery Time)

Pack & Track / Registered
(Estimated Delivery Time)

Please note delivery times are provided by Australia Post and are approximate only and are subject to Customs Clearing Process.

We are not responsible for customs clearance, delays or compliance. Please check your local customs regulations.


  1. Please first check at using your tracking number. For international customers, you can use your own countries postal tracking website when the parcel has left Australia.
  2. Next check at your local Post Office. Most of the time you receive a card in your mailbox to let you know about the delivery. However sometimes your parcel sits at your Local Post Office waiting for your collection, without your knowledge.
  3. If your item still hasn’t arrived, please contact us directly at We will do our best to solve the issue.


We strongly suggest a professional installation, hence NO installation instructions will be provided with the products. However, to gain an overview of what to expect regarding the installation please visit the link below.

AITA Ceramic Product Installation

Returns and Exchange

Purchased a wrong item or not happy with our product? We offer two year product warranty and we are happy to offer an exchange, store credit, or in certain cases, a refund.

Please contact us via email or login your customer’s account for exchange or refund first before posting any items back to us.

We understand it is hard to determine which bottom bracket / bearing set is the right one for your particular bike. We suggest you check your bike and wheelchair manual or with your mechanic before you place an order.

Please also feel free to use our How to Choose to locate the compatible products.

If you are still not sure, please do not hesitate to contact us via email at