Shipping & Returns

Shipping and Postage

Orders are shipped Monday through to Friday. (Excluding Australian Public Holidays)

You will receive an email when your parcel has been shipped. Please check your spam folders if you haven’t received this email.

 

Australia and New Zealand

 

Australia Post Express - Australia

Australia Post Express International (EMS)
- New Zealand

DHL Express
(Cannot ship to PO BOX)

Orders
<
AUD 99.00

AUD 12.30

AUD 15.00

Orders
AUD 99.00 - AUD 199.00

Free

Orders
> AUD 199.00
Free Free

 

International
(other than New Zealand)

We use DHL Express and shipping fees varies depending on your delivery location*

Region 

Orders
< AUD 249.00

DHL Express
(Cannot ship to PO BOX)


Orders
> AUD 249.00

DHL Express
(Cannot ship to PO BOX) 

Asia/Oceania

AUD 18.00

Free

USA/Canada/Mexico

AUD 18.00

Europe AUD 25.00

South America
Middle East

AUD 35.00

* Please note delivery times are provided by Australia Post and DHL Express and are approximate only and are subject to Customs Clearing Process. We are not responsible for customs clearance, duty/taxes, delays or compliance. Please check your local customs regulations.

MY DELIVERY HASN’T ARRIVED.

  1. Please first check at Australia Post http://auspost.com.au/track or DHL Express https://www.dhl.com/au-en/home/tracking.html using your tracking number.
  2. Next check at your local Post Office. Most of the time you receive a card in your mailbox to let you know about the delivery. However sometimes your parcel sits at your Local Post Office waiting for your collection, without your knowledge.
  3. If your item still hasn’t arrived, please contact us directly at info@aitaceramic.com We will do our best to solve the issue.

Installation

We strongly suggest a professional installation, hence NO installation instructions will be provided with the products. However, to gain an overview of what to expect regarding the installation please visit the link below.

AITA Ceramic Product Installation

Returns and Exchange

Purchased a wrong item or not happy with our product? We offer two year product warranty and we are happy to offer an exchange, store credit, or in certain cases, a refund.

Please contact us via email or login your customer’s account for exchange or refund first before posting any items back to us.

We understand it is hard to determine which bottom bracket / bearing set is the right one for your particular bike. We suggest you check your bike and wheelchair manual or with your mechanic before you place an order.

Please also feel free to use our How to Choose to locate the compatible products.

If you are still not sure, please do not hesitate to contact us via email at info@aitaceramic.com